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Brand Management with a holistic approach is something I recommend all my colleagues and direct reports as a way of doing ‘business-as-usual’. The holistic approach allows you to really get involved in every element that impacts your strategy thus helping you plan ahead for ways to Improve the impact of the strategy on the business’ results.

One of the biggest issues business managers face is ‘breaking the silos within the organization‘. This is avoiding the vertical (upwards) authorization and communication of every piece of information before it can go to another department (silo). Instead of helping your organization be synergistic, this behavior delays the decision-making processes. Sometimes this behavior prevents businesses to take advantage of clear opportunities.

With business, just as with people “Every head is its own world”. Hence, every business allows different employees behavior throughout it’s culture. You can help your business break it’s silo power by doing brand management with a holistic approach, just allow yourself to reach over to other silos and ask for information. Remember to be clear with how the information will be handled and  with whom it will be shared.

How to create strategic plans with a holistic approach?

  1. Simplicity is mandatory: If your strategy is to be executed, it needs to involve most employees. They need clear knowledge of their part on the plan and not being clear about each role’s impact on the strategy is always terrible for business.
    1. Understood: clear plans need to be understood by all it’s players.
    2. Remembered: helping key players remember the strategy will easy the execution.
    3. Acted Upon: being clear on ‘what-to-do’ and ‘what-not-to-do’ will avoid any wrong doings.
  2. Strategy needs to create, capture and sustain economic value.
    1. Create value.
    2. Capture new consumer or increase consumer use.
    3. Focus on sustainability by reducing cost.
  3. You don’t need a doctorate thesis:
    1. Clarify Key Drivers. In all business’ departments (not just marketing).
    2. Identify Critical Challenges: I use the critical-path method to ensure execution. This is a 4 or 5 list of obstacles.
    3. Determine which are your ‘must-win’ battles and plan ahead how to win! This plan will need resources (human, economic, etc).
Being able to plan ahead whose help you will need and what your internal strategic partners will need, is essential for success.

I recently read a fabulous article of HBR on Gift Economies that really depicts how social marketing really works and why brands fail obtaining Social Media ROI. This article motivated me to write about the human (consumer) psyche behind the Gift Economies behavior.

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During these times of Community Manager blooming everywhere, and this new career being very different to all, we have to help both Human Resources and Business Leaders understand the purpose of a Community Manager, hence here’s my contribution.

A community manager works online, so he should be an IT guy

I 100% disagree with this line of thinking!

Although community manager work online and have to be tech-savy, it is not entirely necessary that she knows how to write code. You’ll be able to find people that love technology almost in every industry (photografers that use photoshop for incredible things – I love this video, Ilustrators that create new wonderful things, Finance guys running custom-macros for excel, etc). If she loves what she’s doing, she’ll learn whatever she needs to become better.

The objective of a Community Manager:

The most important piece of information that business leaders have to understand is that having a community manager withing the organization is no longer a trend, nor just a very junior intern that is just talking BS with an average consumer. Real Community Managers have real impact on a companies reputation both online and offline, so I’ll recommend to you that you give as much though of this role as you give to any marketing, key account sales or finance managers.

Here’s a list of typical objectives that Community Managers have: View full article »

This post goes in response of last week’s Business Case Interview post.

Every HR partner or Marketing interviewer for that matter will tell you that there are no right or wrong answers to a business case interview. This is true, they’re just looking at how does your mind work and try to predict your behavior in real business cases.

Having that said, I decided to share how I had answered the business case.

With so much information, it might be easy to miss the most important piece of data available: Fixed Purchase (and projected sales) cases at 100K. Missing this will probably lead you to do more analysis than is really needed. 100k cases = 1.200.000 bottles is about 0.14% of the projected UK’s wine market. I was able to calculate this by multiplying the population by segment to how many bottles per month they drank.

With these piece of information (and is very easily overlooked), you should be able to: View full article »

Is Kickstater.com funding creative projects or scammers?

kickstarter.com

kickstarter.com

Today, I was reading an article regarding Seth Godin’s latest venture that involves a kickstarter.com project about a new book called “The Icarus Deception” on which sounds very seth-like (you’ll either love it or despise it). It accepts pledges until Jul 17th so hurry if you’re interested.

This article of course is named “Is Kickstater.com funding creative projects or scammers?” because of legitimate projects such as the above, but after pledging to the Icarus Deception, I kept surfing Kickstartes’ website and found a great scam.

This irritates me because while being a great supporter of new, innovative, ground-breaking ideas, I hate to see how some smart-asses (and PLEASE pardon my English) are scamming a community by using them as a pre-sale retail store instead of a real new product development.

About the questioned product: View full article »

One of the things you have to prepare to while being unemployed is on resolving a Business Case Interview. This is a ‘typical’ business situation that requires a lot of analysis and a justified proposal to demonstrate both you analytical strengths and your presentation skills.

I’ve been silly not to write more like and I promise that as I come across more like this, I will keep posting them.  I know I’ve search for them to prepare for an interview and almost always failed to acquire what I was looking for.

Bellow, is a Business Case Interview that I came upon some weeks back at an Interview in London’s J&J HQ

Obviously I wasn’t able to persuade my interviewer to handle me a copy of the business case, but as I rode my train back to the airport, I wrote on a notebook what I remembered from the case. So, without further a due, here is my first

 

Business Case Interview

You represent a very important distributor of liquors in England and are required to assess the company on a new opportunity to represent one or many new wine brands from northern Africa. This region accounts for very little presence in UK’s marketplace but globally are beginning to grow rapidly. View full article »

Image representing iPhone as depicted in Crunc...
Image via CrunchBase

If you still wander if an Internet campaign is suitable for your brand, or if social marketing is a bubble, don’t read this article. For me it’s incredible that there are people that still think that “you have to go to internet”. This article called App Marketing is about using Apps to build upon your brand, not about selling Apps.

Smart phones are very common in our marketplaces with up to 54% penetration in Singapore,  35% in Spain and the US or about 30% in UK. (source: communities-dominate.blogs.com) and NielsenWire shows the correlation between age and income to Smartphone penetration (Younger or Wealthier Population have more Penetration). There are several different brands of Smart Phones including Apple’s, Blackberry’s, Nokia’s & Android’s systems and according to the leading manufacturer (Apple):

15 billion apps have been downloaded from its revolutionary App Store™ by the more than 200 million iPhone®, iPad® and iPod touch® users worldwide. The App Store offers more than 425,000 apps and developers have created an incredible array of over 100,000 native iPad apps

Hey, and the above is just statistics from Apple iOS, and Apple is not even the leading OS as Google’s Android holds 50.1% in Feb-12 while Apple holds 30.2% and RIM just 13.4% (source: ComScore).

Is your Brand on your consumer’s SmartPhone? What are you waiting for?

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I’m planning a holiday in which I will not get a chance to connect frequently to internet (specially to my social networks). So I was looking for some kind of Holiday Auto-Reply service for my social networks (specially twitter – ultimately it affects my Klout Score and my Empire Avenue Price).

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I’ve worked with people with different backgrounds (Latin Americans *from Mexico to Argentina*, Western Europeans *From Portugal to The Netherlands* and some Americans) and all have shown the same negative reaction towards leadership without background.  According to my observation, people like an expert of a given subject to direct and manage; hence a vertical career is admired.

The negative reactions appear when employees don’t understand decision taken. So the difference between a good leader and lame one is not the former experience she has, but the ability to listen, understand and talk-through her team in the direction of a given goal. And I’m not saying justify. A manager should need not justify to her reports, but help them understand why a certain decision was taken (keeping them in the loop).

  View full article »

I’m not quite sure when, but very recently Facebook announced that from March 30th all Facebook Pages will migrate to Timeline feature. With this announcement some innovation adverse people are blogging about how to stay with the old look, some are focusing on the very basic (such as the Cover Image or how to highlight a post for 7 days or even the best image size for new uploads), but what happens with the old stuff?

Apparently the brands are focusing so much on other things that are wasting precious space and sometimes image (in terms of branding) that to me is very valuable. With Timeline, your tabs can use up to 810px (from 520px) almost 300 extra pixels that even the most innovative companies are filling with white. Here are some examples:

PEPSI
COCA COLA    
WALGREENS

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